Live chat has become one of the most effective ways for Shopify merchants to connect with customers, answer questions instantly, and increase conversions. Whether you’re a small store looking for a free live chat app or a growing brand needing AI-powered automation and omnichannel support, the right Shopify live chat app can dramatically improve customer experience and sales. In this guide, we’ve curated the 20 best Shopify live chat apps (free & paid), covering AI chatbots, help desks, WhatsApp chat, and advanced customer support tools to help you find the perfect fit for your store.
1. Chatty AI Chatbot & Live Chat
- Pricing: Free plan available. Free trial available.
- Rating: 4.9/5 (1,644 reviews)
- Developer: Chatty – AI Chat Agent Helpdesk & FAQs
Chatty AI Chatbot & Live Chat is a powerful Shopify live chat app designed to deliver 24/7 customer support and boost sales effortlessly. Powered by advanced AI, Chatty answers product questions, recommends items, and helps with order tracking even when you’re offline. Manage conversations from WhatsApp, Instagram, Facebook Messenger, email, and more in one shared inbox. With built-in FAQs, sales automation, and a mobile app, Chatty helps merchants convert visitors into customers around the clock.
2. Tidio – Live Chat & AI Chatbot
- Pricing: Free plan available. Free trial available.
- Rating: 4.7/5 (1,120 reviews)
- Developer: TIDIO LLC
Tidio – Live Chat & AI Chatbot is an all-in-one Shopify help desk that combines live chat, AI automation, and chatbots to improve customer experience and increase sales. Engage shoppers in real time, send proactive messages, and offer personalized product recommendations with AI sales assistant Lyro. Tidio lets you see what customers view, preview carts, apply discounts, and manage support across channels from one dashboard, helping you boost conversions, resolve issues faster, and grow average order value effortlessly.
3. Moose: AI Chatbot & Live Chat
- Pricing: Free
- Rating: 5/5 (430 reviews)
- Developer: VegaHub Technology Inc.
Moose: AI Chatbot & Live Chat is a smart Shopify support app built to deliver instant 24/7 customer service through AI-powered automation. The chatbot learns your store by syncing products, FAQs, and Q&A to provide fast, accurate answers and product suggestions. When needed, conversations seamlessly transfer to live chat. With omnichannel inbox, multilingual self-service FAQs, order tracking, and product-specific FAQs, Moose helps merchants automate support, delight customers, and manage all conversations from one centralized help desk.
4. LiveChat: AI Live Chat by Text
- Pricing: From $24 per month. Free trial available.
- Rating: 4.9/5 (45 reviews)
- Developer: TEXT
LiveChat: AI Live Chat by Text is a powerful Shopify live chat solution built to turn conversations into conversions. Engage shoppers in real time, recommend products, and share discounts that keep carts moving. AI chatbots and Copilot handle common questions, while your team focuses on high-intent sales chats. With a built-in helpdesk, knowledge base, 200+ integrations, and cart visibility during checkout, LiveChat delivers fast, personalized support that reduces abandonment and boosts revenue.
5. ChatWILL: AI Chatbot & Live Chat
- Pricing: Free
- Rating: 4.8/5 (10 reviews)
- Developer: Channelwill
ChatWILL: AI Chatbot & Live Chat is a smart Shopify live chat app designed to deliver instant, 24/7 customer support and boost sales. Powered by AI, ChatWILL automatically answers product, shipping, and policy questions while providing real-time order tracking through deep Shopify integration. Its mobile-ready chat widget works seamlessly across devices and is easy to customize to match your brand. With smart product recommendations and fast replies, ChatWILL helps reduce abandoned carts and keeps customers satisfied around the clock.
6. Chatway Live Chat & WhatsApp
- Pricing: Free plan available. Free trial available.
- Rating: 4.9/5 (232 reviews)
- Developer: Premio
Chatway Live Chat & WhatsApp is a versatile Shopify live chat and helpdesk app built for fast, multichannel customer support. Connect with shoppers via live chat, WhatsApp, Facebook Messenger, Instagram, and more from one shared inbox. Access Shopify cart, order, and coupon data to deliver personalized support and targeted offers. With canned responses, FAQs, agent assignment, and mobile apps for iOS and Android, Chatway helps merchants manage customer conversations efficiently anytime, anywhere.
7. Shopify Inbox
- Pricing: Free
- Rating: 4.7/5 (5,115 reviews)
- Developer: Shopify
Shopify Inbox is a free live chat app that helps merchants connect with shoppers in real time and convert conversations into sales. Chat with customers directly from your Shopify admin while viewing cart contents, products browsed, and past orders for personalized support. AI-powered suggested replies speed up responses, while automated greetings and FAQs save time. With built-in product recommendations, images, and discounts, Shopify Inbox makes it easy to boost conversions and deliver seamless customer experiences.
8. Willdesk: Live Chat & AI Chatbot
- Pricing: Free plan available. Free trial available.
- Rating: 4.8/5 (390 reviews)
- Developer: Channelwill
Willdesk: Live Chat & AI Chatbot is a powerful Shopify customer support automation platform built for fast, 24/7 omnichannel service. Powered by AI, Willdesk handles order tracking, returns, cancellations, and FAQs while unifying live chat, email, and social channels into one help desk. Deep Shopify and tracking integrations streamline workflows, while branded self-service widgets and customizable Help Centers enhance the customer experience. With smart automation, product recommendations, and multi-store support, Willdesk helps ecommerce teams resolve tickets faster and scale support effortlessly.
9. VanChat AI Chatbot & Live Chat
- Pricing: Free plan available. Free trial available.
- Rating: 4.9/5 (99 reviews)
- Developer: VanChat
VanChat AI Chatbot & Live Chat is an advanced Shopify AI chat solution designed to automate customer support and drive sales 24/7. Its AI agent handles order tracking, post-sale issues, and proactive product recommendations while helping shoppers add items to their cart. Supporting 40+ languages, VanChat delivers global live chat in a familiar chat box. With real-time inventory data, no-code setup, easy migration from other chat apps, and seamless human takeover, VanChat helps merchants scale support and increase conversions effortlessly.
10. Jotform AI Chatbot & Live Chat
- Pricing: Free plan available
- Rating: 4.5/5 (25 reviews)
- Developer: Jotform Inc.
Jotform AI Chatbot & Live Chat is a Shopify-friendly support solution designed to automate customer service and improve conversions. The AI-powered chatbot delivers instant, accurate answers about orders, shipping, products, and FAQs using real-time store data, with no coding required. It continuously learns from customer interactions and can be tested and optimized before launch. With smart automation, personalized product guidance, chat and voice support, and integrations with tools like Slack and Google Calendar, Jotform helps merchants save time while delivering fast, reliable customer experiences.
11. tawk.to Live Chat
- Pricing: Free
- Rating: 3/5 (88 reviews)
- Developer: tawk.to
tawk.to Live Chat is a popular free Shopify live chat app that helps merchants monitor and engage with customers in real time. Chat with visitors instantly, manage tickets, and access CRM tools with unlimited agents and conversations. View Shopify orders directly from chats, send personalized greetings based on visitor behavior, and respond faster with canned messages. With apps for iOS, Android, Windows, and Mac, tawk.to keeps your support team connected anywhere while delivering reliable 24/7 customer assistance.
12. RT: Social Chat, Live Chat
- Pricing: Free to install. Free trial available.
- Rating: 4.7/5 (245 reviews)
- Developer: RoarTheme
RT: Social Chat, Live Chat is a simple Shopify chat widget that helps merchants connect with customers through popular messaging apps and social channels. By embedding native messengers directly on your store, visitors can ask questions instantly and receive real-time notifications for smooth conversations. The chat widget works seamlessly across all Shopify themes, including custom designs. With easy setup and multi-device access, RT Social Chat improves customer support experiences, boosts engagement, and helps turn conversations into sales.
13. BestChat: AI Chatbot + Live Chat
- Pricing: Free plan available
- Rating: 4.7/5 (142 reviews)
- Developer: BestChat
BestChat: AI Chatbot + Live Chat is a modern Shopify live chat solution built to deliver 24/7 AI-powered customer support and drive sales. Its self-learning chatbot understands products and orders to provide accurate, instant responses, while seamless agent takeover ensures smooth human support when needed. With real-time Shopify integration, customizable chat interface, and GPT-powered automation, BestChat helps merchants streamline support, gain AI-driven insights, and enhance the overall shopping experience with smarter, faster live chat conversations.
14. Chatra – Live Chat & Chatbot
- Pricing: Free plan available. Free trial available.
- Rating: 4.8/5 (300 reviews)
- Developer: Roger Wilco LLC
Chatra – Live Chat & Chatbot is a powerful Shopify live chat solution designed to help shoppers reach checkout faster. Engage visitors in real time with live chat, chatbots, and proactive messages that recommend products, recover abandoned carts, and increase average order value. Chatra’s shared inbox lets you manage conversations from live chat, Facebook, Instagram, and email in one place. With real-time visitor tracking and apps for desktop and mobile, Chatra delivers seamless customer support anytime, anywhere.
15. WhatsyChatt – Live Chat
- Pricing: Free
- Rating: 4.7/5 (12 reviews)
- Developer: CodeBloomHub
WhatsyChatt – Live Chat is a simple Shopify live chat solution that adds a customizable WhatsApp chat button to your store. It lets shoppers contact you instantly through WhatsApp to ask questions, share product links, and get real-time support. The lightweight, mobile-friendly chat widget works seamlessly across all devices and Shopify themes. With easy setup, pre-filled messages, and full brand customization, WhatsyChatt helps merchants respond faster, build trust, and drive more sales through familiar messaging.
16. Gravio: AI Chatbot & Live Chat
- Pricing: Free
- Rating: 5/5 (10 reviews)
- Developer: Gravio
Gravio: AI Chatbot & Live Chat is an intelligent Shopify customer support solution built to handle multilingual conversations with ease. Powered by AI, Gravio automatically detects customer language preferences and delivers fast, accurate, context-aware responses. Its smart intent recognition reduces support tickets while improving response times and customer satisfaction. By automating global customer support without hiring multilingual agents, Gravio helps merchants lower costs, scale internationally, and build stronger customer relationships through seamless, AI-driven live chat experiences.
17. AnswerAI Chatbot & Live Chat
- Pricing: From $19 per month. Free trial available.
- Rating: 4.9/5 (19 reviews)
- Developer: Answer AI
AnswerAI Chatbot & Live Chat is a Shopify AI-powered support and sales solution designed to convert visitors into customers 24/7. Supporting 50 languages, the chatbot answers product questions, delivers instant product recommendations, and enables shoppers to purchase directly from the chat. Integrated with your product catalog, AnswerAI handles FAQs and post-purchase updates while working seamlessly with live agents. Easy to customize to your brand voice, it reduces support tickets, boosts conversions, and helps teams deliver fast, personalized customer experiences.
18. Live Chat & AI ChatGPT: Orka
- Pricing: Free plan available
- Rating: 5/5 (25 reviews)
- Developer: Penida
Live Chat & AI ChatGPT: Orka is a simple Shopify live chat solution built for real-time customer engagement and product recommendations. Connect instantly with store visitors to answer questions, improve shopping experiences, and turn browsers into buyers. Orka integrates seamlessly into your Shopify dashboard, making setup fast and management effortless. With a clean, user-friendly interface and mobile-responsive design, Orka lets merchants chat with customers on any device while boosting conversions through timely, personalized support.
19. Re:amaze AI Helpdesk & Chat
- Pricing: From $29 per month. Free trial available.
- Rating: 4.5/5 (176 reviews)
- Developer: Reamaze
Re:amaze AI Helpdesk & Chat is a powerful Shopify customer support platform that combines AI chatbots, live chat, and a multichannel helpdesk in one inbox. Manage email, live chat, SMS, social media, and voice conversations while tracking orders, revenue, and customer history in real time. AI-powered tools help write replies, automate workflows, and build FAQs to save time and stay consistent. With built-in surveys and notifications, Re:amaze helps teams deliver faster support, improve customer satisfaction, and grow long-term loyalty.
20. QuickCEP: Live Chat & AI Chatbot
- Pricing: Free plan available
- Rating: 4.8/5 (59 reviews)
- Developer: QuickCEP
QuickCEP: Live Chat & AI Chatbot is an all-in-one Shopify customer engagement platform built to improve support, boost conversions, and increase sales. Its AI chatbots deliver 24/7 assistance, while omnichannel live chat manages messages from live chat, Instagram, Messenger, WhatsApp, email, and TikTok Shop in one dashboard. With real-time customer behavior tracking, built-in CDP, and easy Shopify integration, QuickCEP enables personalized experiences, targeted email and pop-up campaigns, and data-driven marketing that turns visitors into loyal customers.
Conclusion
Choosing the best Shopify live chat app depends on your business size, support needs, and growth goals. From free live chat tools for startups to advanced AI chatbots and omnichannel help desks for scaling brands, each app on this list offers unique features to engage shoppers and boost sales. By implementing the right live chat solution, you can provide faster support, reduce abandoned carts, and build long-term customer trust. Explore these Shopify live chat apps, test what works best for your store, and turn conversations into conversions.
