Importer of Record services built for smoother global imports
Expand into international markets without managing every customs, documentation, duty, and import compliance requirement internally. Simple Global helps coordinate the importer-of-record process and connect cleared inventory directly into your fulfillment operation.
From border clearance to final fulfillment
Organize the paperwork required for compliant customs entry.
Coordinate tariff classification, duties, taxes, and related charges.
Support communication and requirements throughout clearance.
Move cleared inventory into warehousing and order fulfillment.
On-time delivery & accuracy rate
Countries and territories served
Ecommerce integrations and channels
Global fulfillment locations
What is an Importer of Record?
An Importer of Record, commonly called an IOR, is the party responsible for meeting the legal and customs requirements associated with importing goods into a destination country.
Depending on the shipment and destination, responsibilities can include customs entry, documentation, classification, duties, taxes, import records, and coordination with the relevant authorities.
For ecommerce businesses expanding internationally, an IOR solution can simplify cross-border logistics by connecting the import process with warehousing, inventory management, and downstream fulfillment.
One workflow for the critical parts of importing
Coordinate customs paperwork, compliance, duties, taxes, clearance, and inventory handoff through a more connected cross-border logistics process.
Customs documentation
Prepare and organize shipment information, invoices, classifications, packing details, and other required import documentation.
Duty & tax coordination
Help organize applicable duties, taxes, tariff classifications, and landed-cost requirements.
Import compliance
Coordinate product and shipment requirements before goods reach the destination country's customs process.
Fulfillment integration
Move cleared goods into warehousing, inventory management, ecommerce fulfillment, and distribution workflows.
U.S. Importer of Record services
Importing goods into the United States involves customs entry, product classification, duties, taxes, documentation, and other shipment-specific requirements.
Simple Global helps businesses coordinate the import workflow so cleared inventory can continue into U.S. warehousing, fulfillment, or another approved destination.
Customs entry and shipment documentation
Duty and tariff coordination
Customs clearance support
Connection to U.S. fulfillment operations
Build a more predictable path from international shipment to U.S. fulfillment.
Global IOR & cross-border support
Entering a new market often means dealing with unfamiliar customs procedures, local import requirements, taxes, and compliance responsibilities.
A coordinated IOR workflow helps ecommerce businesses simplify this process and connect international imports with local inventory and fulfillment operations.
United States import support
International customs coordination
Destination-specific documentation review
Connection to global fulfillment operations
International coverage and requirements depend on the country, product, shipment type, and applicable regulations.
Customs compliance & documentation
Incomplete or inaccurate customs information can delay shipments. A structured import workflow helps ensure the necessary information is prepared before goods enter clearance.
Commercial invoices
Packing lists and shipment details
HS code and tariff classification support
Product-specific documentation review
Better preparation helps reduce avoidable clearance delays and document corrections.
Duty & tax management
Duties, taxes, and customs charges can significantly affect the total landed cost of an international shipment.
Organizing classifications and import charges in advance can give your business better visibility into expected costs before inventory arrives.
Tariff and classification coordination
Duty and tax preparation
DDP workflow support where applicable
Import records and shipment documentation
Know more about your landed costs before inventory reaches the border.
Ecommerce & fulfillment integration
Customs clearance is only one part of the international ecommerce journey. Once goods are cleared, they still need to be received, stored, managed, fulfilled, and delivered.
Connecting IOR support with a 3PL network reduces the number of separate logistics providers and handoffs involved.
Import-to-warehouse coordination
3PL warehousing
Inventory management
Ecommerce order fulfillment
Create a more connected workflow from international import to customer delivery.
A simpler path from origin to destination
Bring customs, documentation, clearance, and fulfillment into a more organized cross-border workflow.
Review the shipment
Confirm origin, destination, product details, shipment value, and applicable import requirements.
Prepare documents
Organize customs information, classification details, invoices, and shipment records.
Clear customs
Coordinate the import process and applicable duties, taxes, and clearance requirements.
Move into fulfillment
Send cleared inventory to the appropriate warehouse or downstream distribution destination.
Frequently asked questions
Common questions about importer-of-record responsibilities, customs clearance, duties, documentation, and fulfillment.
Who needs an Importer of Record?
Can I act as my own Importer of Record?
What's the difference between an IOR and an EOR?
What types of products require an Importer of Record?
What documents are needed for IOR services?
How long does the IOR process take?
Can you support DDP shipments?
How do IOR services integrate with ecommerce fulfillment?
Do you provide IOR services outside the United States?
What makes Simple Global's IOR solution different?
What ecommerce brands say about Simple Global
Feedback from businesses working with Simple Global for fulfillment and logistics.
As a first-time business owner, I was hesitant to give up control of my business. But I also knew it was something I needed to do in order to grow. I interviewed several 3PLs before deciding to partner with Simple Global. It didn't take long to realize it was the right choice.
Super responsive and professional! The team at Simple Global made our transition to their facility so easy and seamless. Any questions we have they respond right away which is essential in the customer service world. Very happy to be partnered with Simple Global!
I have been impressed with Simple Global's onboarding process, in particular with their attention to details, their personal approach, and how they genuinely care for their clients. They are responsive, efficient and flexible.
Ready to simplify global imports?
Tell us what you're importing, where the goods are coming from, where they need to go, and what fulfillment support you need.