Client Success Representative
The role will report to the Client Success Manager. This is an onsite role in the New Castle, Delaware facility.
Qualifications, Skills, and Competencies
- High School Diploma or equivalent
- Associate or bachelor’s degree preferred
- 2-5 Years’ Experience: Customer Service
- Proficient Computer Skills including Google Gsuite/Microsoft products
- General understanding of Help Desk/Ticketing System, preferably Freshdesk
- Troubleshooting and creative problem-solving skills
- Advanced level of effective communication (all forms)
- Exceptional leadership and team-building skills
- Familiarity with Warehouse Distribution/Supply Chain processes including Shipping Carriers (ie. UPS, FedEx)
- Ability to manage multiple priorities and teams in a very fast paced, dynamic environment
Manage Inquiry, Dispute and Problem Resolution
- Identify problems/root cause to issues and implement process or technical resolution to support related tickets
- Improve overall customer satisfaction
Customer Service/Interaction
- Ability to prioritize multiple projects and tasks at the same time
- Proactive communication with customers and internal departments/staff
- Update and inform when needed and to help resolve issues with client support team
- Educate/Communicate with customers on all things new and of possible interest to them
- Proven track record of customer satisfaction and operational excellence
- Strong communication experience with team members
- Exceptional business communication skills
Participate in the continued development of the company and its culture
- Commitment to core values, personal accountability, committed to the company’s success, eager to learn and team player
- Maintain 100% adherence within department on all company policies
Submit Your Application
Any Questions?
Phone: 1-888-948-8061 | Email: info@simpleglobal.com