Client Success Representative

The role will report to the Client Success Manager. This is an onsite role in the New Castle, Delaware facility.

Qualifications, Skills, and Competencies

  • High School Diploma or equivalent
  • Associate or bachelor’s degree preferred
  • 2-5 Years’ Experience: Customer Service
  • Proficient Computer Skills including Google Gsuite/Microsoft products
  • General understanding of Help Desk/Ticketing System, preferably Freshdesk
  • Troubleshooting and creative problem-solving skills
  • Advanced level of effective communication (all forms)
  • Exceptional leadership and team-building skills
  • Familiarity with Warehouse Distribution/Supply Chain processes including Shipping Carriers (ie. UPS, FedEx)
  • Ability to manage multiple priorities and teams in a very fast paced, dynamic environment

Manage Inquiry, Dispute and Problem Resolution

  • Identify problems/root cause to issues and implement process or technical resolution to support related tickets
  • Improve overall customer satisfaction

Customer Service/Interaction

  • Ability to prioritize multiple projects and tasks at the same time
  • Proactive communication with customers and internal departments/staff
  • Update and inform when needed and to help resolve issues with client support team
  • Educate/Communicate with customers on all things new and of possible interest to them
  • Proven track record of customer satisfaction and operational excellence
  • Strong communication experience with team members
  • Exceptional business communication skills

Participate in the continued development of the company and its culture

  • Commitment to core values, personal accountability, committed to the company’s success, eager to learn and team player
  • Maintain 100% adherence within department on all company policies

Submit Your Application

Any Questions?